Terms of service
Last Updated: September 2025
Please read these Terms & Conditions ("Terms") carefully before using the New York Watch Outlet website or purchasing products from us. By accessing or using our site or by clicking to accept or agree to these Terms when prompted (such as during checkout), you agree to be bound by these Terms. If you do not agree, you must not use our site or services.
These Terms are a legal agreement between you and Double M Merchandise Inc., doing business as New York Watch Outlet (referred to as "New York Watch Outlet," "we," "us," or "our"), a company located at 888C 8th Avenue, Unit 122, New York, NY 10019, USA. They govern your use of our website (the "Site") and any purchase or service through the Site. By accepting these Terms, you also consent to our Privacy Policy and agree to abide by other posted policies like our Return Policy and Shipping Policy, which are incorporated herein by reference.
1. Acceptance of Terms and User Eligibility
Age Requirement: You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Site or make a purchase. If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian. We do not knowingly sell to children or minors.
Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
Consent to Terms: By using any part of our Site, creating an account, or purchasing products, you indicate your acceptance of these Terms. During checkout, you will be required to affirmatively accept these Terms (e.g., by checking an "I agree" box indicating your agreement to these Terms & Conditions, our Privacy Policy, and other policies). This action constitutes a valid electronic signature and a binding agreement. It expressly includes your acceptance of all provisions of these Terms, including the dispute resolution requirements (such as the Arbitration Agreement and Class Action Waiver described in Section 13 below). If you do not agree with these Terms at any point, you must discontinue use of the Site and refrain from making any purchases.
Changes to Terms: We reserve the right to modify or update these Terms at any time. If we make changes, we will post the revised Terms on this page and update the "Last Updated" date above. It is your responsibility to review the Terms periodically. Your continued use of the Site or any purchase after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Site.
2. Product Authenticity and Warranty Disclaimer
Authenticity Guarantee: We guarantee that all wristwatches and products sold on New York Watch Outlet are 100% genuine and authentic. Each watch will bear any original manufacturer serial numbers or identifiers intact and unaltered. We source our inventory from reputable suppliers, and we stand by the authenticity of every item. If you ever have credible reason to believe an item you purchased from us is not authentic, please contact us immediately for investigation and resolution.
Independent Retailer – Not an Authorized Dealer: New York Watch Outlet is an independent online retailer of brand-name watches (including new, open-box, and display models). We are not an authorized dealer or affiliated with any of the watch brands we sell. All brand names, logos, and trademarks mentioned on our Site are the property of their respective owners. Use of these names and logos on our Site is purely for identification of the products we offer and does not imply any endorsement, sponsorship, or affiliation by the trademark owners.
No Manufacturer's Warranty: Because we are not an authorized dealer for the brands we carry, manufacturer warranties are not provided with your purchase. Even if a product is brand new and would normally qualify for a manufacturer’s warranty, that warranty will generally not be honored by the manufacturer when the product is purchased through an unauthorized seller like us. Any manufacturer warranty cards or literature included in original packaging are for informational purposes only and are not valid for service through the manufacturer.
No Additional Warranties by Us (Sold "As Is"): Aside from our authenticity guarantee and the return rights described in our Return Policy, all products are sold "as is" without any additional warranty. We do not offer our own in-house warranty or extended service plan for any item. Once the applicable return period (described below) has passed, the item is yours on a final-sale basis, and we have no obligation to repair or replace the product if it develops issues. You assume full responsibility for the product’s condition and performance after the return period, to the maximum extent permitted by law (see also Disclaimer of Warranties in Section 9 below). This industry-standard practice of selling without a manufacturer’s warranty is common among independent watch retailers.
Authenticity Claims Period: Any claim or challenge regarding the authenticity of a product you purchase from New York Watch Outlet must be initiated within ninety (90) days of the purchase date. If you do not notify us of an authenticity concern within this 90-day period, you waive and release any right to dispute the authenticity of that product. We will not honor or entertain authenticity claims made more than 90 days after the date of purchase.
Warranty of Title: New York Watch Outlet warrants that it has good and valid title to all products offered for sale, and that it has the right to transfer such title to you at the time of sale. In other words, we guarantee that the ownership of each product is clear and free of any liens, security interests, or other encumbrances, so that you receive good title to the item when you purchase it.
3. Product Descriptions and Condition
We strive to describe and photograph our products as accurately as possible on the Site, including details about whether a watch is brand new, open-box, or a store display model, and whether original packaging and accessories are included. However, slight variations (for example, minor cosmetic differences or variations in color due to monitor settings) may occur. We do not guarantee that every description, photograph, or specification is error-free or complete. If you have any questions about what is included with a particular item or its condition, please contact us before purchase. You acknowledge that purchasing open-box or display models may mean the item has been handled or lightly used for demonstration, but it should have no significant cosmetic or functional defects unless otherwise stated. All items are intended for final sale after the return period, so please review descriptions carefully. In the event of a material error on our Site (such as a mistake in price or product details), we reserve the right to correct the error and, if necessary, cancel or revise any affected order (with a full refund if you’ve already paid – see Order Acceptance below for details).
4. Orders, Payment, and Pricing
Order Acceptance: When you place an order on our Site, it constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. Your receipt of an order confirmation (whether on our Site or via email) does not signify final acceptance of your order; it is simply confirmation that we received your request. We may require additional verification or information before accepting any order. If we cancel your order or any part of it, we will promptly refund any amounts charged for the cancelled portion.
Pricing Errors and Corrections: While we strive for accuracy, a small number of products on our Site may be mispriced. If we discover a pricing error after you’ve placed an order, we will contact you with the correct price. You will have the option to proceed with the order at the correct price or cancel for a full refund. If we are unable to contact you, or if you do not agree to pay the corrected price, we will cancel the order and refund any payment. We reserve the right to correct pricing errors at any time.
Multiple or Bulk Purchases: To protect our customers and our business, we may limit the quantity of a particular product that can be purchased per person or per household. We also reserve the right to refuse or cancel orders that appear to be bulk purchases or intended for reselling. These restrictions can include orders placed by the same account, using the same payment method, or shipping to the same address. If we limit or cancel such an order, we may attempt to notify you using the contact information provided with the order.
Payment: By providing a payment method (such as a credit card or PayPal), you represent that you are authorized to use that method and you authorize us (or our third-party payment processor) to charge the full amount of your order (including any applicable taxes and shipping fees) to that payment method. In the event the payment method cannot be verified, is invalid, or is otherwise not acceptable, we may suspend or cancel your order. All payments must be made in U.S. dollars. Prices displayed on the Site are before any applicable taxes and shipping charges, which will be added at checkout.
Sales Tax: We collect and remit sales tax for orders shipped to jurisdictions where we are required by law to do so. Any applicable taxes will be calculated and added during checkout based on the shipping address. If your order is shipped to a state or locality where we are not obligated to collect sales or use tax, you are responsible for paying any such tax that may be due. You agree to pay all applicable taxes related to your purchase. This means that if we do not collect tax on your order, you may need to report and remit those taxes to the appropriate taxing authority.
5. Return Policy and Final Sale
30-Day Return Policy: We want you to be satisfied with your purchase. If you are not completely happy with a watch you bought from us, you have 30 days from the date of delivery to return it for a full refund, subject to the terms of our Return Policy. Our Return Policy (which is incorporated into these Terms) contains important details on how to initiate a return, the condition the item must be in (for example, unworn and with all original packaging and accessories), and how the refund is processed. Please review the full Return Policy before making a purchase.
Return Procedure: To initiate a return, you must follow the instructions in the Return Policy (such as completing a return authorization form and using the provided shipping label). Items sent back without following the proper return authorization procedure will not be accepted. We provide free return shipping for qualifying returns within the 30-day window. Once we receive and inspect the returned item and confirm it meets our return conditions, we will issue your refund to the original payment method within the timeframe stated in the Return Policy (typically 5–7 business days after inspection).
Condition of Returned Items: Returned watches must be in the same condition as you received them – unworn, unaltered, with no scratches, damage, or signs of wear. All original packaging, tags, protective stickers, manuals, warranty cards (if any), and accessories must be included. If an item is returned and upon inspection we find it does not meet these conditions (for example, it has been worn or parts are missing), we reserve the right to refuse the return and send the item back to you, or to charge a restocking fee at our discretion.
Exchanges: If you wish to exchange an item for a different model or style, you may do so by initiating a return of the original item within 30 days (following the normal return process above). Once your return is accepted and processed, you can then place a new order for the desired item. We do not perform direct item-for-item exchanges; a return and a new purchase are required.
Final Sale After 30 Days: All sales are final after the 30-day return period. This means that once 30 days from delivery have passed, you no longer have the option to return the product for a refund or exchange. At that point, the product is considered "as is" and is fully your responsibility. New York Watch Outlet will not offer refunds, exchanges, or repairs beyond the return window, and no further service obligation is assumed by us. We strongly encourage you to inspect and test your watch upon receipt and to contact us promptly if there are any issues.
Sole Remedy: The return/refund policy described above is your exclusive remedy for any dissatisfaction or defects with the product (except as otherwise required by law). We do not offer repairs, replacements, or credits outside of the stated return policy. In the rare event you receive a defective or incorrect item, notifying us within the return period and following our return process is the way to resolve it. Beyond the return period, we make no promise to repair or replace the item (again, no warranty is provided).
6. Shipping, Delivery, and Risk of Loss
U.S.-Only Shipping: We currently ship orders within the United States only. We do not offer international shipping at this time. Please note that we also do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders, as signature confirmation may be required upon delivery for security. Ensure you provide a valid street address within the U.S. for delivery.
Order Processing: Orders are typically processed and shipped within the timeframe indicated at checkout (e.g., 1–2 business days for in-stock items). We will notify you if any item is unexpectedly back-ordered or delayed. Shipping transit times (for example, overnight, 2-day, standard ground) are estimates provided by the carrier and start from the date of shipment, not the date of order. Once your order ships, you will receive a shipping confirmation with tracking information.
Risk of Loss and Delivery Confirmation: All orders are shipped with tracking, and many shipments require signature confirmation upon delivery. Risk of loss passes to you upon confirmed delivery to the address you provided. If tracking information indicates that the package has been delivered but you have not received it, you must report the issue to us and to the carrier promptly (within 5 days of the stated delivery date). We are not responsible for claims of non-receipt if they are reported more than 10 days after delivery confirmation. Similarly, if a package arrives damaged, you must notify us within 5 days of delivery. We will work with you to file a claim with the carrier if necessary. If you provide an incorrect or incomplete address that results in the package being lost or returned, we are not liable for the loss; be sure to double-check your shipping information. If a package is returned to us due to an incorrect address or because it was unclaimed, we will contact you. We can re-ship to a corrected address at your expense (additional shipping charges will apply), or we can treat the order as a return. If treated as a return, our standard return policy conditions apply (and original shipping costs may be non-refundable).
Shipping Insurance: We insure or declare full value for all shipments. This means the shipment is protected against loss or damage in transit. In the rare event your package is lost by the carrier or arrives damaged, we will work with you to make a claim and ensure you are not stuck with a loss. However, you must report any loss or damage promptly as noted above, so that we can initiate a claim within the carrier’s allowable window.
Shipping Costs and Responsibility: Shipping options and costs (if any) will be shown at checkout. On promotional occasions, we may offer free shipping for certain orders or products; if so, any conditions or limitations of that offer will be stated on the Site or during checkout. If you select an expedited shipping method (e.g., overnight delivery), the additional cost will be noted at checkout and charged at the time of order. Once we deliver the package to the carrier, you assume the risk of loss or damage as described above. We are not responsible for shipping delays caused by the carrier or unforeseen events (weather, carrier backlogs, etc.), but we will help you in dealing with the carrier if a significant delay occurs.
7. Order Verification and Fraud Prevention
We take fraud prevention and account security seriously. We reserve the right to refuse to process any order, to limit quantities, or to cancel orders in our discretion if we suspect fraud, unauthorized activity, or violation of these Terms.
Screening of Orders: We employ various fraud screening tools and processes. This may include automatic filters on billing/shipping address mismatches, large orders, or atypical purchasing patterns, as well as manual review of orders that trigger certain alerts (such as high-value orders or orders from high-risk regions). This may involve contacting you for additional verification.
Identity Verification: In some cases, we may ask you to provide additional information or verification documents before finalizing your order. For example, we might request a government-issued ID, the credit card holder’s authorization, or other proof of identity if the situation warrants. This helps protect both you and us from fraudulent transactions. If you fail to provide requested verification within a reasonable time, we may cancel the order and refund any payment received.
Payment Method Limitations: We reserve the right to decline transactions or certain payment methods that we suspect are fraudulent or that have a history of chargeback abuse. If we have reason to believe a payment method has been compromised or is being used in a suspicious manner, we may refuse the transaction and notify you to use a different method.
Refusal of Service: If we identify any customer engaging in fraudulent activities, abusive behavior, attempting to exploit policies (such as serial returns beyond what is reasonable, fraudulent chargebacks, coupon abuse, false claims of non-receipt, or other activities harmful to our business), we may refuse to do business with that individual in the future. We also reserve the right to block certain payment methods or addresses if associated with such activities. Our decision to refuse service in such cases is intended to protect our legitimate business interests and our customers.
Order Confirmation and Updates: After placing an order, you will receive an order confirmation email. You may also receive subsequent emails updating you on the status of your order (e.g., when shipped, or if an item is backordered). It is important to provide a valid email address and to check for communications from us. We are not responsible if you fail to receive communications because of spam filters or incorrect contact information.
8. Use of Site and Intellectual Property
Permitted Use of Site: You are granted a limited, revocable license to access and make personal use of our Site for shopping and informational purposes only. You agree to use the Site only for lawful purposes and in accordance with these Terms. Prohibited behavior includes but is not limited to: attempting to interfere with the Site’s operation or security, using any data mining or scraping tools, impersonating any person or entity, or submitting false or misleading information. We reserve the right to terminate or restrict your use of the Site if you violate these Terms or any applicable law.
Intellectual Property Rights: The content on the Site, including all text, descriptions, images, photographs, graphics, logos, button icons, audio clips, video clips, downloads, and software, is the property of New York Watch Outlet (Double M Merchandise Inc.) or our content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. All rights are reserved.
No Reproduction or Redistribution: You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, or otherwise exploit the content of this Site in any way, unless you have our express prior written permission. This means you cannot copy and paste our product descriptions or images to use elsewhere, nor use our Site’s text or images for any commercial purpose. You also may not use any meta tags or hidden text utilizing our name or trademarks without our express consent. Any unauthorized use terminates the permission or license granted by us.
Trademarks: "New York Watch Outlet," our logo, and any other product or service name or slogan displayed on our Site are trademarks of Double M Merchandise Inc. or its affiliates/suppliers, and may not be used in any manner without our prior written consent. All other trademarks, logos, or service marks that appear on the Site are the property of their respective owners. For example, the brand names of watches we sell (such as Rolex, Omega, Casio, etc.) are trademarks of those companies. Nothing in these Terms or on our Site grants you any license or right to use any third-party trademark displayed on the Site.
No Affiliation or Endorsement: We respect the trademarks and intellectual property of the brands we carry. However, as stated above, we are not an authorized dealer or affiliate of those brands. No mention of any third-party brand or trademark on our Site should be construed as an endorsement, sponsorship, or affiliation by or with that third party. The presence of brand names or logos is purely to describe the products we offer for sale.
User-Generated Content: If our Site allows you to post reviews, comments, or other content (collectively, "User Content"), you agree not to post anything unlawful, offensive, defamatory, or that infringes third-party rights. By submitting any User Content on our Site or via our social media, you grant New York Watch Outlet a non-exclusive, royalty-free, worldwide, sublicensable license to use, display, reproduce, modify, and distribute that content for any purpose (for example, using a review in our marketing). We reserve the right (but have no obligation) to monitor, edit, or remove any User Content at our discretion. You are solely responsible for any User Content you post, and you represent that you have all necessary rights to submit it without violation of any law or rights of others.
Copyright Infringement Notifications (DMCA): New York Watch Outlet respects the intellectual property rights of others, and we ask our users to do the same. If you believe that any content on our Site infringes your copyright, you (or your authorized agent) may request removal of that content by submitting a notification under the Digital Millennium Copyright Act ("DMCA"). Please send any such DMCA notice to our designated copyright agent at info@newyorkwatchoutlet.com (or by mail to the address in our Contact Information below, Attn: Copyright Agent). To be effective, your notification must be in writing and include substantially the following information (please consult 17 U.S.C. § 512(c)(3) for further detail):
- Identification of the copyrighted work you claim has been infringed. If multiple copyrighted works are covered by one notice, you can provide a representative list of such works.
- Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material on our Site (e.g., a URL or product listing number).
- Your contact information, including your full name, mailing address, telephone number, and email address, to allow us to contact you.
- A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law.
- A statement that the information in your notice is accurate, and under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner's behalf.
- Your electronic or physical signature (you may simply type your full name as an electronic signature).
Upon receipt of a compliant DMCA notice, we will expeditiously investigate the claim and remove or disable access to the allegedly infringing material if appropriate. We will also take reasonable steps to notify the user who posted the material, if applicable. In accordance with the DMCA and other applicable laws, we maintain a policy of terminating, in appropriate circumstances, the accounts of users who are determined to be repeat infringers.
Third-Party Links: Our Site may contain links to third-party websites or services that are not owned or controlled by us (for example, links to manufacturer sites or informational blogs). These links are provided for convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. Access any third-party link at your own risk, and be sure to review the terms and policies of those sites.
International Use: Our Site is controlled and operated from the United States, and our products and services are intended for customers in the U.S. We make no representation that the Site or its content is appropriate or available for use in other locations. If you choose to access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with any applicable local laws. All purchases must be shipped to U.S. addresses, and any use of the Site outside the U.S. is at your own risk and responsibility.
9. Disclaimer of Warranties
EXCEPT FOR THE EXPRESS GUARANTEES STATED IN THESE TERMS (SUCH AS THE PRODUCT AUTHENTICITY GUARANTEE AND 30-DAY RETURN POLICY), THE SITE AND ALL PRODUCTS AND SERVICES OFFERED BY NEW YORK WATCH OUTLET ARE PROVIDED "AS IS" AND "AS AVAILABLE." To the fullest extent permitted by law, we (and our suppliers, partners, and affiliates) disclaim all warranties of any kind, express or implied, with respect to the products sold, the Site, and your use of them. This disclaimer includes, but is not limited to:
Implied Warranties: We disclaim any and all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the product you purchase will meet your specific requirements, achieve any intended results, or be compatible with other equipment.
No Warranty of Error-Free Operation: We do not warrant that the Site (or any services like online checkout) will be uninterrupted, timely, secure, or error-free. While we strive for accuracy, we do not warrant that any content (including product descriptions or pricing) is complete or free of mistakes. Any reliance on the material on our Site is at your own risk.
Condition of Goods: Other than our explicit authenticity promise and returns policy, we make no warranties regarding the quality or condition of the watches beyond what is stated in the product listing. Any descriptions of condition (e.g., "open box in like-new condition") are provided as guidelines, and we do not guarantee that you will have no issues or that the product will be defect-free. If a product does have a defect and it is outside the return period, you understand that you assume the risk of such issues by purchasing from an independent seller without a warranty.
Third-Party Warranties: We do not extend or represent any manufacturer’s warranty. Any warranty service or support for a product must be handled by you directly with a third-party service provider (and likely at your cost), unless otherwise explicitly stated by us in writing. We will not act as an intermediary with a manufacturer for warranty claims, since the manufacturer’s warranty is not applicable to our sales.
No Other Promises: No advice or information (oral or written) obtained by you from New York Watch Outlet shall create any warranty not expressly stated in these Terms. We do not guarantee any results from use of any product (for example, we do not guarantee the accuracy of a watch’s timekeeping or water-resistance beyond what the manufacturer specifies).
Some jurisdictions do not allow the exclusion of certain warranties. If implied warranties cannot be fully disclaimed under your state’s laws, then any required implied warranties are limited to the shortest duration permitted by law. Additionally, specific rights or remedies may be available to you under law that are not described in these Terms, and nothing in these Terms is intended to restrict your ability to exercise those legal rights.
10. Limitation of Liability
To the maximum extent permitted by law, in no event shall New York Watch Outlet (Double M Merchandise Inc.), nor our directors, officers, employees, agents, partners, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Site, your purchase or use of any products, or your interactions with us, even if we have been advised of the possibility of such damages. This limitation of liability includes, but is not limited to, damages for loss of profits or revenues, loss of data, loss of goodwill, downtime, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise.
Our total liability to you for any claim arising from or related to these Terms or any product or service, whether in contract, tort, or otherwise, shall not exceed the amount actually paid by you to New York Watch Outlet for the specific product or service giving rise to the claim. For example, if you purchased a watch from us for $300 and it is alleged to have caused damage or loss, our liability (if any) would be capped at $300 (the purchase price of that watch). If your claim relates to use of the free content on our Site and no purchase was involved, then our liability will be no more than $100.
This limitation of liability is comprehensive and forms an agreed allocation of risk between you and us. It applies to all types of claims, including breach of contract, breach of warranty, negligence, strict liability, misrepresentation, and any other legal or equitable theory. You acknowledge that this limitation of liability is reflected in the pricing of our products (which might be higher if we had to assume greater liability).
Exceptions: Some states do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In any state where a portion of these limitations is disallowed, the remainder of the limitations still apply to the fullest extent permitted by law. Nothing in these Terms shall limit or exclude our liability for gross negligence, intentional misconduct, or any other liability that cannot be limited by law.
11. Product Safety Notices
Your safety is important to us. Please heed the following product safety warnings and information related to watches and their components:
Battery Hazard (Button-Cell Batteries): Many watches contain small button-cell batteries. WARNING: These batteries are hazardous if swallowed. Ingestion of a button-cell battery can lead to serious internal burns and other severe injuries, potentially within 2 hours, and can be fatal. Keep watches and any spare batteries out of reach of children. If you suspect a battery has been swallowed or placed inside any part of the body, seek immediate medical attention. Do not leave a loose battery unattended, and dispose of used batteries properly.
Not a Toy – Choking Hazard: Watches and their packaging are not toys. They often contain small parts (such as removable links, crowns, clasps, or decorative elements) that could pose a choking hazard to young children. Our products are intended for adult use and for children old enough to responsibly wear a watch. Do not allow young children to play with a watch, the box, or any packaging materials. Always supervise any child who is old enough to wear a watch, and ensure they understand not to put any parts in their mouth.
Proper Use and Maintenance: Follow the manufacturer’s guidelines for use of your watch, especially regarding water resistance, battery replacement, and required maintenance. For example, if a watch is labeled as water-resistant only to 30 meters, it should not be used for swimming or showering. Improper use may lead to damage or injury. Use common sense and caution when handling your timepiece.
California Proposition 65 – Chemical Exposure Warning: WARNING: Products sold on this Site can expose you to chemicals, including nickel, lead, and other substances present in some watches or their accessories, which are known to the State of California to cause cancer, birth defects, or other reproductive harm. This warning is provided in accordance with California’s Proposition 65 law. For more information, visit the official Proposition 65 website. If you are a California resident, please take this into account; exposure can occur, for example, through skin contact with materials or components that contain such chemicals.
Additional Safety Guidance: If your watch has any specialized features (for example, strong magnets in a charging cable or in the watch itself, lithium-ion rechargeable batteries, etc.), be sure to follow all safety instructions provided by the manufacturer. For watches with rechargeable batteries, use only the charger provided or recommended by the manufacturer. Do not attempt to disassemble a watch or replace a battery if you are not qualified; incorrect handling may result in injury. If you have any safety-related questions about the product, you can contact us or consult the manufacturer’s website for product safety FAQs.
By purchasing and using a product from New York Watch Outlet, you acknowledge these warnings and agree that you (and anyone you allow to use the product) will use the product in a safe and responsible manner. You assume all risks associated with the use of the product.
12. Accessibility (ADA) Statement
New York Watch Outlet is committed to making our website content accessible and user-friendly for everyone. We strive in good faith to follow accessibility best practices and standards (such as the Web Content Accessibility Guidelines (WCAG)) so that all visitors, including people with disabilities, can effectively use our Site and services.
If you have difficulty using or accessing any part of our website, or if you have feedback on how we can improve accessibility, please contact us. You can reach our customer support for assistance via:
Email: info@newyorkwatchoutlet.com
Phone: (332) 244-8404 (during our business hours)
When you contact us, please specify the page or feature you are trying to use and the nature of the problem. We will do our best to provide you with the information or transaction you need through a communication method that is accessible for you (for example, through phone support) and to address the issue in a timely manner. Your experience matters to us, and we are continually improving our website to deliver equal access to all users.
13. Dispute Resolution and Arbitration Agreement
Please read this section carefully. It affects your legal rights by requiring individual arbitration of most disputes and by waiving your right to sue in court or to participate in a class action.
Agreement to Arbitrate: You and New York Watch Outlet (Double M Merchandise Inc.) agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, or any purchase or products from us shall be resolved exclusively through final and binding arbitration, rather than in court, except as specifically provided below. This agreement to arbitrate is governed by the Federal Arbitration Act ("FAA") and shall apply regardless of whether a claim is based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. By agreeing to these Terms, you and we are each waiving the right to a trial by jury and to participate in a lawsuit in court, except for matters that are excluded below.
Class Action Waiver: You and we agree that all disputes will be resolved on an individual basis only. Neither you nor New York Watch Outlet will be part of any class or representative action or proceeding. This means you may not join your claim with any other person’s claim, and you may not pursue any claim as a class action, collective action, or other representative proceeding. An arbitrator shall have no authority to hear or arbitrate any form of class, collective, or representative action. The arbitrator can award relief (including monetary, injunctive, and declaratory relief) only on an individual basis, and only to the extent necessary to provide relief warranted by that party’s individual claim.
Arbitration Procedure: The arbitration will be administered by a neutral arbitration organization, such as the American Arbitration Association (AAA), under its Consumer Arbitration Rules, or by another established alternative dispute resolution (ADR) provider mutually agreed upon by you and us. The arbitration will take place at a mutually agreed location in New York, NY, or if you prefer (and if the arbitrator allows), it may be conducted telephonically or via video conference to avoid travel. The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected according to the arbitration provider’s rules. The arbitrator shall apply New York state substantive law and applicable federal law (including the FAA) to the proceeding, except that this Arbitration Agreement shall be governed by the FAA. The arbitrator’s award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
Costs of Arbitration: Payment of all filing, administration, and arbitrator fees will be governed by the arbitration provider’s rules. We will reimburse your arbitration filing fee if your claim is for $10,000 or less, unless the arbitrator determines your claims are frivolous or brought in bad faith. For claims above $10,000, the arbitration fees shall be allocated as provided by the AAA’s rules (or the rules of the chosen arbitration provider), which usually means we will split the fees with you or pay most of them. Each party is responsible for their own attorneys’ fees and costs, unless the arbitrator awards attorneys’ fees under applicable law to the prevailing party.
Opt-Out Right: You have the right to opt out of this agreement to arbitrate. If you do not wish to be bound by the arbitration and class-action waiver provisions in this Section 13, you must notify us in writing. To be effective, your opt-out notice must be sent within 60 days of the earlier of: (a) the date you first agreed to these Terms (or any prior version of the Terms which included an arbitration agreement); or (b) the date you first made a purchase from New York Watch Outlet. You must send your opt-out notice by email to info@newyorkwatchoutlet.com and by certified mail to: Double M Merchandise Inc. d/b/a New York Watch Outlet, 888C 8th Avenue, Unit 122, New York, NY 10019, USA. Your notice must include your full name, any account username (if applicable), the email address you used to make purchases or create an account, your mailing address, and a clear statement that you want to opt out of the arbitration agreement in these Terms. If you opt out of arbitration in accordance with this procedure, you will not be bound by the arbitration or class action waiver provisions, and you will retain the right to pursue claims in court. Opting out of this arbitration agreement will not affect any other provisions of these Terms (such as the governing law or venue provisions below). If you do not opt out within the 60-day period, you and we shall be bound by this Arbitration Agreement and Class Action Waiver. You have the right to consult with counsel of your choice (at your cost) about this arbitration agreement.
Small Claims and Injunctive Relief – Exceptions: Either party has the right to seek resolution in a small claims court for individual disputes or claims within the jurisdictional limits of that court. Additionally, nothing in this arbitration agreement will prevent either you or us from seeking an injunction or other equitable relief in a court of law to prevent (or stop) infringement or misuse of intellectual property, confidential information, or other proprietary rights. Such an action for injunctive relief will not waive or invalidate the parties’ rights to arbitration of other disputes under this provision.
Governing Law: These Terms and any dispute arising out of or related to these Terms or to your use of the Site or purchase of products shall be governed by the laws of the State of New York, without regard to its conflict of laws principles, and by applicable federal law. (For example, the Federal Arbitration Act governs the arbitration agreement.) The arbitrator shall apply the law of New York to all substantive matters. If for any reason a claim proceeds in court rather than arbitration (e.g., if you timely opt out of arbitration or if a court of competent jurisdiction finds the arbitration clause unenforceable in a particular case), such dispute shall be decided under New York law and exclusive jurisdiction and venue shall reside in the state and federal courts located in New York, New York. You and we consent to the personal jurisdiction of those courts and waive any objection based on inconvenience or any other jurisdictional grounds, to the extent permitted by law.
Severability of Arbitration Terms: If any portion of this arbitration agreement (other than the Class Action Waiver) is found to be invalid or unenforceable, the remaining portions shall remain in full force and effect. If the Class Action Waiver (prohibiting class or representative actions) is found unenforceable or unlawful in its entirety in a particular case, then the entirety of this arbitration agreement shall be null and void with respect to that case, and the dispute will be decided by a court (not by arbitration). However, the arbitration agreement shall remain in effect for all other disputes where the Class Action Waiver is not deemed unenforceable. Any questions about the enforceability or scope of this arbitration agreement (including whether a particular claim is subject to arbitration) shall be decided by a court of competent jurisdiction, not the arbitrator.
Survival: This arbitration agreement shall survive any termination of your account or these Terms or your relationship with New York Watch Outlet. By agreeing to these Terms, you acknowledge that you have read and understood this arbitration agreement and expressly agree to be bound by it.
14. Modifications to Services or Products
We reserve the right to modify, suspend, or discontinue any aspect of the Site or our services at any time, including the availability of any product, feature, or content. We may also impose limits on certain features or services or restrict your access to parts or all of the Site without notice or liability. Prices for our products are subject to change without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Site, products, or services. If we discontinue a product or run out of stock after you have placed an order, we will notify you and offer a full refund or an alternative solution.
15. Miscellaneous Provisions
Entire Agreement: These Terms & Conditions, together with any policies or documents expressly referenced within (such as our Privacy Policy, Return Policy, and Shipping Policy), constitute the entire agreement between you and New York Watch Outlet regarding your use of the Site and any purchases. It supersedes all prior and contemporaneous understandings, agreements, communications, or proposals, whether oral or written, related to its subject matter. Any other terms that you seek to impose or incorporate (for example, in a purchase order or via customer correspondence) are expressly rejected and shall have no effect.
Severability: If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions of the Terms will continue in full force and effect. In other words, the invalid part will be deemed severed, but this will not affect the validity and enforceability of the rest of the Terms.
No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of that term or any other term. Even if we choose not to enforce a provision in one instance, we still have the right to enforce it in the future.
Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our obligations and rights under these Terms to another entity (for example, in the event of a merger, acquisition, sale of assets, or by operation of law) by providing notice to you (e.g., via an update to these Terms or via email). These Terms will be binding upon and will inure to the benefit of the parties and their permitted successors and assigns.
No Third-Party Beneficiaries: These Terms are for the benefit of you and us only. Except as expressly provided in these Terms, no other person or entity shall have any rights hereunder as a third-party beneficiary.
Indemnification: You agree to defend, indemnify, and hold harmless New York Watch Outlet (Double M Merchandise Inc.) and its parent company, subsidiaries, affiliates, and their respective officers, directors, employees, agents, partners, suppliers, and contractors from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Site or products, your violation of these Terms, or your violation of any law or the rights of any third party. This means that if a third party makes a claim against us because of something you did (for example, posting infringing content or failing to uphold your obligations), you will be responsible for the costs and damages we incur as a result. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If we do so, you agree to cooperate with our defense of that claim. This indemnity obligation shall survive any termination of these Terms and your use of the Site.
Force Majeure: We will not be liable or responsible for any failure or delay in our performance under these Terms (such as a delay in shipping or inability to fulfill an order) that is caused by an event outside our reasonable control. This includes, but is not limited to, acts of God, natural disasters, war, terrorism, civil unrest, pandemics, labor strikes, cyber-attacks, supplier or shipping disruptions, or interruptions in transportation or utilities. We will use reasonable efforts to mitigate the effects of such events and resume performance as soon as practicable.
Headings and Interpretation: The section titles and headings in these Terms are for convenience only and have no legal or contractual effect. In these Terms, words like "including" and "for example" shall be interpreted to mean "including, without limitation." These Terms shall not be construed against the party that drafted them, as both parties have had the opportunity to review and accept them.
16. Contact Information
If you have any questions, concerns, or comments about these Terms & Conditions or any other aspect of our services, please do not hesitate to contact us:
Company: Double M Merchandise Inc. (d/b/a New York Watch Outlet)
Mailing Address: 888C 8th Avenue, Unit 122, New York, NY 10019, USA
Email: info@newyorkwatchoutlet.com
Phone: (332) 244-8404
Our customer service team will be glad to assist you. Business hours and additional contact options may be listed on our "Contact Us" page.
By using the Site or making a purchase, you acknowledge that you have read, understood, and agree to these Terms & Conditions. Thank you for shopping with New York Watch Outlet – we appreciate your business and trust!
