Returns PolicyAt New York Watch Outlet, your satisfaction is our priority. If you're not fully satisfied with your purchase, we offer a straightforward, hassle-free return process.

You may return your watch for a full refund within 30 days of receiving your order. To be eligible, the watch must be unused, unworn, and in its original condition, including all packaging, tags, and accessories.
After we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days.
Returns will not be accepted for items that have been used, worn, or altered. All protective materials and original packaging must be intact for the return to be eligible.
To initiate a return, please contact our customer service team by completing the form below. They will provide you with a prepaid return shipping label and assist you throughout the process. Ensure the watch is securely packed, attach the shipping label, and drop it off at your nearest shipping location. Please double-check that all the information you provide is accurate.