FAQ
Are your watches authentic?
Yes. Every watch we sell is 100% authentic. If you ever receive an item that is not authentic, we offer a full refund.
What does your “Condition Guarantee” mean?
We clearly list the condition of each watch as Brand New, Display Model, or Open Box. Each condition is explained so you know exactly what you’re buying.
Do you offer returns?
Yes. We offer free 30-day returns. If you’re not fully satisfied, you can return your watch for a refund or exchange.
How fast will I receive my order?
We offer next-day delivery on select items within the U.S. Standard shipping times vary depending on your location. All orders are shipped fully insured.
Do your watches come with original packaging?
Yes. All watches come with their original packaging. The condition description will also mention if there are any variations.
Do your watches come with a warranty?
Yes. All watches are backed by the manufacturer’s warranty. Some models may also include our extended store warranty for extra peace of mind.
Where are you located?
We are a New York–based, family-owned outlet center serving customers across the U.S. and worldwide.
Why are your prices lower than retail stores?
As an outlet, we purchase directly from authorized dealers in bulk, allowing us to pass on significant savings without compromising authenticity or quality.
How can I be sure the watch I buy is exactly as described?
Each listing includes detailed photos, condition notes, and specifications. We are fully transparent so you know what you’re getting before you buy.
What if I have more questions before purchasing?
You can reach out via our Contact Us page, email, or phone. Our team is happy to answer questions and guide you in finding the right watch.
